Refund and Returns Policy

Overview

At Molia Fashion, we aim to ensure complete customer satisfaction. Due to the delicate and hygienic nature of artificial jewellery, we follow a limited return and refund policy.

Our return policy lasts 7 days from the date of delivery. If 7 days have passed since your purchase, we will not be able to offer a return, refund, or exchange.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received
• It must be returned in the original packaging with tags intact
• The issue must be reported within 7 days of delivery
• A clear unboxing video is mandatory for verification

Returns without valid proof may not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

Minor variations in colour, finish, size, or stone placement inherent to artificial jewellery

Earrings, nose pins, rings, and intimate-use jewellery items

Items purchased during sales, discounts, or clearance

Customized or made-to-order jewellery

Products damaged due to wear, misuse, water exposure, or improper storage

Damaged or Incorrect Items

Returns are accepted only in the following cases:

• Product received is damaged
• Manufacturing defect
• Incorrect item delivered

Such issues must be reported within 7 days of delivery along with images and an unboxing video.

Proof of Purchase

To complete your return request, we require:

• Order ID or invoice
• Unboxing video
• Clear images showing the issue

Please do not send your product back without prior approval from our support team.

Refunds

• Once your return is received and inspected:

  • You will be notified via email or WhatsApp regarding approval or rejection

  • If approved, the refund will be processed to the original method of payment

  • Refunds are initiated within 7–10 working days after inspection

  Shipping charges, if any, are non-refundable.

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  Late or Missing Refunds

  If you have not received your refund:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. If the issue persists, contact us at {email}

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  Sale Items

  Items purchased during sales, promotional offers, or clearance are non-refundable and non-returnable, unless the product is damaged or incorrect.

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  Exchanges

  We replace items only if they are defective or damaged.

  • Exchanges are subject to stock availability

  • Only one exchange per order is allowed

  • Exchange requests must meet all eligibility conditions

  To initiate an exchange, contact us at {email}.

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  Gifts

  If the item was marked as a gift at the time of purchase and shipped directly to you, a gift credit may be issued upon approval.

  If the item was not marked as a gift, the refund (if applicable) will be processed to the original purchaser.

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  Shipping Returns

  To return your product, return instructions and address will be shared after approval.

  • Customers are responsible for return shipping costs unless the issue is from our side

  • Shipping charges are non-refundable

  • We recommend using a trackable shipping service

  • We do not guarantee receipt of items returned without tracking

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  Important Disclaimer

  All products sold are artificial / imitation jewellery. Slight variations in colour, polish, finish, or stone setting may occur due to lighting and screen differences. These are not considered defects.

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  Need Help?

  For questions related to returns and refunds, contact us at:
  support@moliafashion.in